TERMS AND CONDITIONS / WARRANTY/ RETURN POLICY
ALL OF MAD JAP KUSTOMS INC CUSTOM MADE PARTS ARE MANUFACTURED IN CANADA OF DOMESTIC MATERIALS BY CANADIAN CRAFTSMEN.
No warranty stated or implied due to the unusual stresses placed on motorcycle parts and motorcycles and because we have no control over how they are installed and used.
Manufacturers Warranty applies to all non custom parts distributed by Mad Jap Kustoms Inc for purchase from other Manufacturers and Suppliers as per there stated warranties and guarantees.
No refunds or returns, credit, or exchange on CUSTOM parts, sale, exchanges, discontinued, or discounted items. All returns are subject to our inspection for determination for a refund, credit, or exchange. No returns will be accepted without prior approval. Approved returns, within 7 days of purchase, are subject to a 20% restocking fee. Shipping is non-refundable and customer is responsible for any additional shipping fees. No freight returns will be accepted. Returned items must be in like-new condition in original packaging and Mad Jap Kustoms must authorize in advance.
All domestic shipments will be sent via CANADA POST. Overnight, 2nd Day Air, and 3 Day Select shipping are available during checkout for an additional charge. International orders are usually shipped via Canada Post, FedEx or UPS. If you prefer to ship collect on your own account with a carrier please contact us directly to place and order for the product.
Your satisfaction is our top priority. Mad Jap Kustoms custom fabricated parts will take longer due to the nature of these parts being made to order. Please call directly for our current lead times. Lead times are subject to change at any time and Mad Jap Kustoms will not be held responsible due to the nature of custom manufacturing.
All international shipments will be sent with the choice of carrier selected at checkout for your order and options include Canada Post, FedEx or UPS. The shipping charges do not include any Duties, Customs Taxes or Brokerage Fees. Such fees are the responsibility of the customers and are payable to the carrier directly at time of delivery. If you wish to ship with a particular carrier on your own account please contact us directly to place your order.
PLEASE CALL FOR ESTIMATED TIME OF SHIPMENT FOR ALL CUSTOM PARTS AND FABRICATION.